Refund policy

Digital products (downloads)

As a consumer, you in principle have a 14-day cooling-off period. For digital content that is not delivered on a physical medium, the right of withdrawal lapses as soon as delivery has begun, if you:

  1. expressly agreed to immediate delivery before ordering, and
  2. declared that you thereby waive your right of withdrawal.

In the cart we ask you to confirm this with a checkbox. You will receive a confirmation of this by e-mail. After that, a downloaded product can no longer be returned.

Custom work and drafting on request

For an assignment that you, as a consumer, have placed at a distance, you have a 14-day cooling-off period after the agreement is concluded. If you want us to start within those 14 days, we ask for your express consent. If you then withdraw after all, you pay a reasonable amount for the work already done. If the assignment has been fully carried out with your consent, the right of withdrawal lapses.

How do you withdraw?

Use the form Withdraw purchase (link at the bottom of every page), or send a clear statement by e-mail to info@rasma.nl, for example using the model form below. You will receive a confirmation from us by e-mail. We refund any amount due within 14 days, using the same payment method.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To: Rasma BIM & Engineering Studio, Orinocodreef 12, 3563 ST Utrecht, the Netherlands, info@rasma.nl
  • I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods*/for the supply of the following digital content*/for the provision of the following service*:
  • Ordered on*/received on*:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

* Delete as appropriate.

Customers outside the EU

If you live outside the European Union, the above also applies to you, supplemented by the mandatory consumer rules of your own country. We make refunds in the currency in which you paid, using the same payment method; we cannot reimburse any exchange rate differences or fees charged by your own bank.

Business customers

Business customers have no right of withdrawal. If a delivered file is damaged or cannot be opened, report this to info@rasma.nl; we will then supply a working file.

Errors in a product

If a purchased product contains an error, we correct it free of charge (see License Terms). This is separate from the right of withdrawal.